For most of my adult life, I've been building Help Scout. It's the hardest thing I've ever done, but I love it. I love the people, the work, and the learning curve. Most of what I talk about here is based on my experience building the company.
After twelve years of running a business, I've noticed that writing only gets more challenging. There are no playbooks. The answer to most of the important questions is, "It depends." And yet, it seems essential to keep writing and synthesizing what I'm learning every day. Hopefully, it'll also help other folks on their journey.
Thanks for stopping by!
Medium member since October 2023