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Hello friend, I'm Nick, co-founder of Help Scout. This is a collection of things I've done over the years. Visit this page for more about me.

The Value of Face Time in a Remote Company

January 9, 2019

The Business Case for Support-Driven Growth

October 24, 2018

Exceptions Podcast: Help Scout

September 19, 2018 podcast

How to Stand Out in a Crowded Market

August 2, 2018

How to Build a Great Remote Company Culture

May 24, 2018

How to Build and Scale a Remote Culture

May 8, 2018 podcast

Being a Customer-Centric Company Is About Action, Not Buzzwords

October 17, 2017

Crack the Customer Code

October 17, 2017 podcast

The Truth About AI in Customer Service

September 21, 2017

How to Fire a Remote Employee

August 8, 2017

How to Build a Great Business

January 3, 2017

Lore Podcast with Craig Bryant

November 16, 2016 podcast

From Founder to CEO

September 13, 2016 podcast

Why software is the next "craft" industry

June 28, 2016

Organizing Teams With Players and Coaches

June 7, 2016

What Really Matters Can’t Be Measured

March 22, 2016

Attracting Top Talent for Your Remote Team

January 5, 2016

Are "Unicorns" Built to Last?

November 5, 2015

Overachiever Culture

February 16, 2015

Hiring is Marketing

January 27, 2014

Early Stage Distractions

July 31, 2013

Customer Feedback

May 31, 2013

When Growth is a Bad Thing

April 25, 2013

Interview on Mixergy

April 8, 2013 podcast

Optimizing the Last Impression

March 22, 2013

Scheduling WOW Factors

March 14, 2013

Invest in What Can't be Bought

March 6, 2013

Winning with Product

February 7, 2013

12 Benefits of Being Under-funded

January 31, 2013

Shutting Down a Product

January 14, 2013